Resident Move-In Guide

Everything you need to settle into The George — keys, codes, WiFi, payment setup, and the small stuff that makes the first week easier. Save this page; you’ll reference it more than you think.

Step 01 · Keys & Access

What's in Your Welcome Envelope

You’ll get everything you need to access your home and the community at check-in. Confirm each item before leaving the front desk — and don’t initial anything you didn’t actually receive.

Front Door Key

Unlocks your apartment's main entry from the exterior.

Bedroom Key

Privacy lock for your individual bedroom inside the unit.

Mailbox Key

Issued once your Unit Condition Form is submitted to the office.

Pool Wristbands

Required for pool access. Bring one for yourself, two for guests.

Clubhouse Access Code

Use this code to enter the clubhouse anytime it’s open to residents — coffee bar, lounge, study spaces, and more.

Door Code

1920#

Step 02 · Mail & Packages

Where Your Stuff Shows Up

Update your address with the bank, your school, your subscriptions, and your mom. Here’s exactly how to format it and where to find your deliveries.

Your Mailing Address

Use this format any time you need to ship something to The George:

USPS mail is delivered to the mailboxes located in front of the clubhouse. Your mailbox key works only on the box matching your unit number.

Your Mailing Address

  • Amazon — delivered to the on-site Amazon Hub. Oversized items go to the front office.
  • FedEx, UPS, & other carriers — usually delivered straight to your door.
  • USPS — your assigned mailbox in front of the clubhouse.

Heads up: oversized packages held at the office will be released during regular office hours only.

Step 03 · Before You Unpack

Your Move-In Checklist

Six things to knock out in your first 48 hours. None of them take long, but missing one (especially the Unit Condition Form) can cause problems later.

Your Mailing Address

Required for all residents. You’ll be auto-enrolled in the Resident Liability Insurance Program at $12.99/month unless you provide a declaration page from your own carrier that meets our minimum requirements.

Pet Screening Profile

Every resident registers a profile — even if you don’t have a pet. We’re a pet-friendly community, and pet registration must be completed before you move in.

Read the Move-In Packet

Take ten minutes with the welcome packet you receive at check-in. It covers payments, what to bring, emergency numbers, and the small details that answer most “wait, where do I…” questions.

Submit the Unit Condition Form

A link will be sent to your Resident Portal. Walk through your apartment and document every existing issue — paint scratches, stained carpet, wall damage, floor scratches. Photos help. Skipping this means you could be charged for damage that was already there.

Know How to Submit a Maintenance Request

Maintenance staff are on-site. Submit non-urgent work orders through the Resident Portal. For emergencies (electrical, water, HVAC failure), submit the request and call the office immediately.

Set Up Your Payment Method

Rent posts on the 1st of every month. You have a 3-day grace period — late fees start at noon on the 4th. Set up auto-pay in the Resident Portal so you never have to think about it again.

Step 04 · Get Online

Connect to Resident WiFi

Update your address with the bank, your school, your subscriptions, and your mom. Here’s exactly how to format it and where to find your deliveries.

How to Connect

  1. Open the WiFi settings on your phone or laptop.
  2. Select the property network (choose the 5G version if you see one).
  3. When prompted (WPA2), enter the passphrase listed to the right.
Door Code

appletree

Support Line

(866) 559-4223

Step 05 · Resident Portal

Where You'll Live (Online)

The Resident Portal is mission control — pay rent, submit maintenance requests, check announcements, and manage your account. Use whichever option fits your day.

Step 06 · Rent & Payments

Paying Rent, Made Flexible

Rent is due on the 1st with a 3-day grace period before late fees start. Want to split your monthly payment in two? Flex is built for that.

Split Rent Into Two Payments

Flex partners directly with The George to break your monthly rent into two smaller payments — so cash flow doesn’t have to revolve around the 1st of the month. Sign up by 5pm ET on the 4th to use Flex for that month’s rent.

Smaller monthly payments

Rent paid on time, in full

Build credit history

flex-app-screen
Step 07 · Parking

Parking Permits & Decals

Bringing a car? Stop by the front office to fill out a parking permit application before you park overnight and parking passes will be included with their move in packet & keys. Vehicles without a valid decal are subject to towing at the owner’s expense.

Your Mailing Address

  • Pick up a Parking Permit Application at the front office.
  • Fill in your vehicle make, model, year, color, and current tag number.
  • Sign and return it. The leasing office will issue your decal.
  • Only the signed lease holder can be issued a parking decal.

Your Mailing Address

Display your decal on the lower driver’s-side corner of your windshield. If it’s not visible, your car may be towed.

Visitors: Stop by the office to grab a temporary visitor pass before parking on-site.

Step 08 · Community

A Few House Rules

Nothing crazy — just the things that keep The George a place everyone wants to live in.

Pet Waste

Pet waste stations and bags are placed throughout the property. Pick up after your pup, every time.

Trash & Dumpsters

Dumpsters are located throughout the community. Take trash inside the dumpster — no curbside drops.

Quiet Hours

Be a good neighbor after 10pm. Keep noise reasonable so everyone can study, sleep, or both.

Don't Prop Doors

Propping community doors compromises everyone's safety. Keep entrances secure at all times.

Quick Answers

Frequently Asked Questions

The questions we get most often during move-in week. Don’t see yours? Stop by the office or message us through the Resident Portal.

When is rent due?

Rent posts on the 1st of every month. You have a 3-day grace period — late fees begin at noon on the 4th. Submitting a payment a day or two early is totally fine and avoids any surprises.

Submit a maintenance request through the Resident Portal and notify the office immediately. Emergencies — water leaks, electrical issues, no heat or AC — get prioritized over standard work orders.

Yes. Every resident is required to register a Pet Screening profile, even if you’re pet-free. It only takes a minute and is required before move-in.

Most Amazon orders are delivered to the on-site Amazon Hub. Oversized items that don’t fit in the Hub are delivered to the front office and held there for pickup during regular hours.

Sign in to the Resident Portal (desktop or mobile app), tap the Payments tab, and either set up a recurring payment or submit a one-time payment. You can also enroll in Flex to split rent into two installments each month.

Stop by the front office as soon as possible. We’ll get you a replacement and walk you through any associated fees. Don’t initial any keys at move-in that you didn’t actually receive — that’s how disputes start.

The Move-In Packet you receive at check-in lists all relevant emergency contacts. For life-safety emergencies, always call 911 first. The leasing office number is listed below in the Office Information section.

Office Information

When & How to Reach Us

The leasing office is your first stop for anything that can’t be solved online. Walk in, call, or message us through the Resident Portal.

Clubhouse Access Code

Use this code to enter the clubhouse anytime it’s open to residents — coffee bar, lounge, study spaces, and more.

Office Hours

Mon–Fri · 9:00am – 6:00pm

Saturday · 10:00am – 5:00pm

Sunday · 1:00pm – 5:00pm

Get in Touch

(912) 555-0143